FAQ — Frequently Asked Questions
How long does shipping take for my order?
For items shipped from our US warehouse, you can expect delivery within 3-7 business days. If your item is shipped from our China warehouse, it may take between 7-15 business days. Rest assured, we'll do our best to get your TinyPaws & Co. products to you as quickly as possible!
What are the shipping costs for orders?
Orders shipped from our US warehouse are always free, regardless of the order value. For items shipped from our China warehouse, shipping is free if your order is $49 or more. If your order is less than $49 and is shipped from China, a flat rate shipping fee of $5.90 will apply. We strive to keep the shipping costs as low as possible for our customers!
What is your return and refund policy?
We at TinyPaws & Co. are committed to ensuring your satisfaction. If for any reason you're not satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. We're confident you'll love our products, but if you don't, we're here to make it right!
How do you ensure the quality and safety of your products?
At TinyPaws & Co., we prioritize quality and safety in all our products. We source from reputable manufacturers, and all our products undergo rigorous testing to meet the highest safety standards. We're pet lovers too, and we want to provide the best for your furry friends!
How can I track my order?
After placing your order, you will receive a confirmation email with your order details and a tracking number. You can track your order using this number on our website or the courier's website. We'll keep you updated on the progress, so you know exactly when to expect your TinyPaws & Co. products!
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, PayPal, and Apple Pay. We aim to make your checkout process as smooth and convenient as possible. Just pick your preferred method and complete your purchase with ease!
How do I know if a product will fit my pet?
Each product listing on our website includes detailed sizing and compatibility information. If you're unsure about sizing, we recommend reaching out to our customer support team. They're always happy to help you find the perfect fit for your furry friend!
Do you ship internationally?
At this time, TinyPaws & Co. ships only within the United States. We're working on expanding our reach to international customers soon. Stay tuned for updates, and we hope to serve you and your pets in the near future!
How can I contact your support team?
If you have any questions or need assistance, don't hesitate to reach out to our support team. You can contact us via email at support@shoptinypaws.com or through our website's live chat feature. We're here to help and ensure a great shopping experience with TinyPaws & Co.!
Do you offer products suitable for exotic pets?
While our main focus is on products for dogs and cats, we do carry a selection of items suitable for exotic pets. Please browse our website or contact our support team for more information on the specific products we offer for your unique pet companions. We're always happy to accommodate the needs of all our furry friends!